Hours updates

The priority of the request will fall into three categories:

Urgent: An issue that is currently affecting the clinic’s ability to extend the lives of pets or otherwise conduct business.
High: Requests that are time sensitive and need to be completed before a specified future date.  Failure to complete the ticket by the specified date could potentially lead to challenges in the clinic’s ability to extend the lives of pets or otherwise conduct business.
Normal: Requests that are not time sensitive and pose no current or imminent challenge to the clinic’s ability to extend the lives of pets or otherwise conduct business.